THE ACRONYM BUSTER PLAIN ENGLISH · A–Z · UPDATED JULY 2026

Every trade hides behind its alphabet.

Regulatory delivery runs on acronyms — and clarity is a control. Here is every abbreviation used across the ACON site and inside a Section 166 programme, in plain English. On our main pages, hover over (or tap) any dotted-underlined acronym for the quick definition.

ACON
Agile Controls

The name is the method: pre-built governance, structure and controls that let a bank-side S166 programme pivot safely. Also this consultancy.

AML
Anti-Money Laundering

The controls that detect and prevent money laundering — a frequent subject of skilled person reviews.

BAU
Business As Usual

The bank’s normal operations — where remediation ultimately has to land, hold and be evidenced.

BU
Business Unit

A division of the bank in scope of the review — findings are checked back with each BU before they are accepted.

COO
Chief Operating Officer

The executive who most often carries the bank-side response to a Section 166.

CP26/9
Consultation Paper 26/9

The live FCA & FOS consultation on modernising the consumer redress system, with firm-side certainty on mass redress on the table.

FCA
Financial Conduct Authority

The UK’s conduct regulator — the authority that commissions skilled person reviews and receives their reports.

FOI
Freedom of Information

The disclosure regime under which the FCA publishes its quarterly s166 commissioning data — lot mix and volumes, review by review.

FOS
Financial Ombudsman Service

The UK’s consumer redress body — jointly consulting with the FCA on redress reform.

FSMA
Financial Services and Markets Act 2000

The legislation Section 166 sits in — the source of the FCA’s power to commission a skilled person review.

GRC
Governance, Risk & Compliance

The platform category — risk and compliance systems — that the ACON golden-source workbook plugs into.

KYC
Know Your Customer

Identity and risk checks a bank runs on its customers — a common remediation subject.

MI
Management Information

The data and reporting a programme and its stakeholders run on. Three audiences reading three different numbers is how confidence dies.

NDA
Non-Disclosure Agreement

The confidentiality contract — ACON is happy to work under one on request.

PECR
Privacy and Electronic Communications Regulations

The UK rules governing marketing emails and consent — why every ACON email carries a one-click unsubscribe.

PMO
Programme Management Office

The function that keeps governance, comms and reporting maintained ahead of delivery — in ACON’s model, on two-week sprints.

POAP
Plan on a Page

The one-page summary view of the programme plan, generated from the golden source — never maintained separately.

RAG
Red / Amber / Green

The traffic-light status rating used in programme reporting — honest RAG is a governance control, not decoration.

RAID
Risks, Assumptions, Issues, Dependencies

The four things a programme logs, owns and manages — the RAID log is part of the Delivery Toolkit.

RFI
Request for Information

A formal information demand from the skilled person or regulator. ACON runs every RFI through an SLA-timed workflow with same-day breach alerts.

S166
Section 166

Section 166 of FSMA 2000 — the FCA’s power to commission an independent ‘skilled person’ review of a regulated firm. The programme this whole site is about.

SLA
Service Level Agreement

A committed turnaround time a workflow step is measured against — every ACON tracker step carries one.

SMCR
Senior Managers & Certification Regime

The FCA’s individual-accountability rules for senior people in financial firms.

SOP
Standard Operating Procedure

The documented, repeatable way a task is done — seeded at mobilisation, maintained by the PMO, never allowed to rot.

SteerCo
Steering Committee

The senior decision-making forum a programme reports to — fed from the same golden source as everything else.

TOM
Target Operating Model

The designed future state of an organisation’s people, processes and technology — have one, or have a very expensive concept drawing.

NOW READ THEM IN CONTEXT
The white papers put every one of these to work.
ACON — AGILE CONTROLS · BANK-SIDE S166 DELIVERY · © 2026
ACON CONSULTING IS THE TRADING NAME OF CAITLIN TAYLOR LIMITED · REGISTERED IN ENGLAND & WALES · COMPANY NO. 12681104 · REGISTERED OFFICE: 103 CEDAR WAY, GUILDFORD, GU1 1JE